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Noticeboard

Online Services

Please call into the practice to register for our online services.

To use services please select the icons at the bottom of the home page.

You can now order your repeat prescriptions via the icon at the bottom of the home page as well as the usual ways of ordering.  

If you would like to view elements of your medical record from 1st April onwards, the Assistant Practice Manager can activate this for you. This can only be done by specific request from the patient only. Please contact the surgery to have this service enabled.


2016/2017 Patient Survey  
We will be running an ongoing Patient Survey and welcome your participation.  All feedback will be collated and reviewed by our PRG at the end of the year, with results published on our site under the Survey link in the right hand menu.
Please take part and let us know how you rate our services.

The survey can be found at the bottom of our website.

 

Patient Representation Group

We have a group of patient representatives who are part of our virtual patient group. We contact them regularly to hear their views, comments and suggestions on our services as representatives of our patients.

Please follow the link for more information.

 

 

 

 

 

Making a Complaint

RAISING A CONCERN

All members of staff work hard to ensure all areas of your treatment and care is of the highest standard at all times.  Although this is our priority there are times when things can go wrong and if this happens you may feel the need to make a complaint.
Should you find you need to make a complaint the practice has a patient complaints procedure.

If you wish to discuss the matter then in the first instance contact a member of the Management Team.  They will always do their best to see you at the time of the incident to assist but if this is not possible an appointment can be arranged.

If you wish, you can put your concern in writing,  for the attention of the Practice Manager.  An acknowledgement  receipt of your written complaint will be issued within 48 hours of receipt.  Then, following the complaints procedure your concern will be investigated and a response with the outcome issued within the time specified in the procedure.

All information on the procedure can be found by asking for a leaflet at the reception of the reception desk or by following the link at the bottom of this page.

The practice takes all complaints seriously, whether in verbal or written form and the Practice Management team will reply and ensure a full investigation is undertaken to recify to issue.

If you have any queries further to the information found in the leaflet, please contact the Practice Management team.

Our aim to find a solution to any difficulty or problem which may arise.

Patients Complaint Leaflet 2016

Patients Complaints Procedure 2016



 
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