RAISING A CONCERN
All members of staff work hard to ensure all areas of your treatment and care is of the highest standard at all times. Although this is our priority there are times when things can go wrong and if this happens you may feel the need to make a complaint.
Should you find you need to make a complaint the practice has a patient complaints procedure.
If you wish to discuss the matter then in the first instance contact a member of the Management Team. They will always do their best to see you at the time of the incident to assist but if this is not possible an appointment can be arranged.
If you wish, you can put your concern in writing, for the attention of the Practice Manager. An acknowledgement receipt of your written complaint will be issued within 48 hours of receipt. Then, following the complaints procedure your concern will be investigated and a response with the outcome issued within the time specified in the procedure.
All information on the procedure can be found by asking for a leaflet at the reception of the reception desk or by following the link at the bottom of this page.
The practice takes all complaints seriously, whether in verbal or written form and the Practice Management team will reply and ensure a full investigation is undertaken to recify to issue.
If you have any queries further to the information found in the leaflet, please contact the Practice Management team.
Our aim to find a solution to any difficulty or problem which may arise.
Patients Complaint Leaflet 2016
Patients Complaints Procedure 2016