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Noticeboard

Online Services

Please call into the practice to register for our online services.

To use services please select the icons at the bottom of the home page.

You can now order your repeat prescriptions via the icon at the bottom of the home page as well as the usual ways of ordering.  

If you would like to view elements of your medical record from 1st April onwards, the Assistant Practice Manager can activate this for you. This can only be done by specific request from the patient only. Please contact the surgery to have this service enabled.


2016/2017 Patient Survey  
We will be running an ongoing Patient Survey and welcome your participation.  All feedback will be collated and reviewed by our PRG at the end of the year, with results published on our site under the Survey link in the right hand menu.
Please take part and let us know how you rate our services.

The survey can be found at the bottom of our website.

 

Patient Representation Group

We have a group of patient representatives who are part of our virtual patient group. We contact them regularly to hear their views, comments and suggestions on our services as representatives of our patients.

Please follow the link for more information.

 

 

 

 

 

Appointmentscalendar 

Appointments can be made by ringing 01763 260220. You may see any doctor of your choice but we encourage you to remain with the same doctor for a particular problem. Appointments are available mornings and afternoons Monday-Friday (depending on availability).

Our telephone system menu is option 2 for appointments.

The current appointment system in operation is:

On-the-day appointments – can be booked on the day for routine matters. Patients will be given a time to attend during the morning surgery.

Urgent appointments – these are booked on the day for matters considered urgent and appointments are allocated at the duty doctors discretion.

Routine appointments – can be booked up to six weeks in advance and are available for both morning and afternoon surgeries.

Online appointments - can be booked via the appointments icon located on the home page or via the Appointments tab from the main menu. All details of this service is available under the Online Appointments tab. Patients can use this facility on a 24 hours, 7 days per week basis.

Evening surgeries (extended hours) – this surgery offers routine appointments that will be available one evening a week. Appointments are intended for patients who have difficulty attending during normal surgery hours and can be booked in advance.

Telephone Advice

Your doctor is always happy to speak to you on the telephone and the best time to ring is about 12:30pm. Please ring earlier if you feel you may need an appointment or a visit that same day.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Our nurses are also happy to give advice over the telephone.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 

 

 
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