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STAFFING AND THE HIDDEN COVID ISSUE

The covid vaccine DOES NOT kill off covid nor prevent someone catching or transmitting Covid, its benefit is to reduce the symptoms, hence effect of the disease. With 'opening up' and the removal of the need to wear facemask and keep distances the disease is more widespread as peope do not appreciate they are infected and ultimately infect others.

Many of the patients we need to see are in high risk categories who even if double vacinnated are at higher risk of a severe outcome should they become infected with covid.

To protect these regular visitors phone triage remains the norm, although the number of face to face appointments is increasing.

That all said the staff are being exposed more to positive covid individuals, and to protect the high risk individuals, staff must then follow Health Protection England (HPE) advice to self isolate. This means they can work from home (if possible),  but are not permitted to attend the Surgery or undertake home visits or face to face meetings.

You will see this as rapid reorganisation/cancellation of clinics due to the absence of clinician(s) from the Surgery for a period recommended by HPE.

You will not see but may be impacted by the absence of non clinical staff as those remaining cover for absences.

Please bear with us, hopefully a point will be reached when this cycle will end and 'normal' service and staffing will resume. 

 

 

ARRIVING AT THE SURGERY - NEW FROM JANUARY 18th

FOR DISPENSARY RELATED ISSUES

GO TO DOOR BY FRONT HEDGE

  • Dropping off prescription - place request in box attached to inside of the door
  • Collecting prescription - ring the bell on the table just inside the room
  • Prescription queries - ring the bell on the table just inside the room

 

SAMPLES

IN FRONT FOYER

  • Place labelled and properly sealed samples in the box just inside the foyer.

 

ATTENDING APPOINTMENTS, GENERAL QUERIES or LETTER/FORMS

IN FRONT FOYER

  • Use intercom to talk to reception
  • NO FACE TO FACE APPOINTMENTS CAN BE BOOKED BY ATTENDING THE SURGERY

TELEPHONE SYSTEM UPDATE

 

Telephones are working. Option 1 will allow queuing up to 30 people.

Option 2 and 3 will only allow one person at a time. if the phone is in use it will cut you off. You will need to try again later.

 

 DoctorLink is our new online service where you

Access advice

Request appointments online

Sign-up is simple and you can create an account here:

https://app.doctorlink.com/orchardsurgery/register

 

The symptom assessment will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

If your outcome indicates that an appointment is required at your GP Practice, you simply click on the "request an appointment" button.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

 

Welcome to Orchard Surgery

The practice is located in the beautiful village of Melbourn, just a few miles from Royston and the historic city of Cambridge.

The practice has 4 GP consulting rooms, 2 nurse treatment rooms plus 2 general treatment rooms.  Our rooms are spacious and well lit. 

Our consulting rooms are colour coded and well signposted.

 

Opening Times

Please select a site

Extra Routine Appointments

In response to patient demand the CCG (NHS) has commissioned the provision of extra routine appointments after 18:30 weekday evenings and during the day on Saturday and Sunday.

Bookable through reception these Routine appointments are available at Comberton  Surgery, Nuffield Road  Surgery or Royston Health Centre and will be with trained clinical staff who have access to your full medical records.

Your Data Matters to the NHS

You can choose whether your confidential patient information is used for research and planning. To find out more visit

nhs.uk/your-nhs-data-matters

NHS Friends and Family