Book An Appointment


Appointments can be made by ringing 01763 260220. You may see any doctor of your choice but we encourage you to remain with the same doctor for a particular problem. Appointments are available mornings and afternoons Monday-Friday (depending on availability).

Our telephone system menu is option 1 for appointments.

Prescriptions for over the counter medication

Patients are encouraged to only visit their GP when they need to, thus giving patients greater control over their health.

Orchard Surgery is keen to empower our patients to have the confidence and information to look after themselves when they are able. Patients are encouraged to only visit their GP when they need to, thus giving patients greater control over their health.

There are many cases, where patients are able to purchase medications which are available from community pharmacies, supermarkets or grocery stores, reducing the number of GP consultations, so GP’s are able to focus on caring for the higher risk patients, such as the very young, elderly , those with long term conditions. Many of these treatments are more expensive when prescribed on the NHS compared to when they are purchased in pharmacies or supermarkets.

The Cambridge and Peterborough Integrated Care System has introduced the following principles which Orchard Surgery will be following:

  1. Patients are expected to keep a small supply of simple treatments at home in order to manage minor ailments at home
  2. After seeking appropriate advice from a pharmacist or other health care professional, it is expected where available, patients will purchase their medicine over the counter
  3. Medication will not be routinely prescribed when it is for symptomatic relief for short term conditions that will resolve on their own
  4. It is recommended that the following conditions should not routinely be prescribed in primary care – this list is not exhaustive:
    • Pain relief
    • Coughs and Colds
    • Antihistamines and allergy
    • Thrush (max 2 episodes in 6 months)
    • Gastrointestinal
    • Dermatology
    • Eye conditions
    • Heartburn & Indigestion
    • Cold sore treatment
    • Oral health
    • Earwax removal
    • Head lice & Threadworm treatments
    • Nutrition and Food Supplements

Patients needing regular treatment with over the counter medication for a chronic condition will still be prescribed their medication

Urgent/On The Day Appointments

These are booked onto the triage list. Face to face or telephone appointments are allocated at the duty doctors discretion.

Routine Appointments

Can be booked up to five weeks in advance and are available for both morning and afternoon surgeries.

Extra Routine Appointments

In response to patient demand the CCG (NHS) has commissioned the provision of extra routine appointments after 6.30pm weekday evenings and during the day on Saturday and Sunday.

Bookable through reception these Routine appointments are available at Comberton Surgery, Cornford House, Milton, Nuffield Road Surgery and Trumpington. These sites will offer appointments with trained clinical staff who have access to your full medical records.

Online Appointments

Can be booked via SystmOnline or The NHS App. Patients can use this facility on a 24 hours, 7 days per week basis

To access these services you will be required to register for on-line services and obtain a user name and password from the practice. In order to do this you will need to attend the practice in person with the following identification; photo ID (i.e. driving licence, passport or student card) and address ID (i.e. utility bill, credit card statement - this must be dated within the last 3-months).  These forms of ID will ONLY be used to clarify who you are and that we have the correct address details for you on our clinical system, no copies will be taken.

N.B  we require this information, so that patient confidentiality can be maintained.  No one else can register for online services on your behalf, unless registration is for a child under the age of 15y 11m (proof of ID can include an NHS card, vaccination card, passport), a parent/guardian can register on their behalf. Over 16s can register themselves, or if previously registered can ask for thier log in details to be changed for confidentiality reasons.

Once this verification has taken place, the receptionist will register you for on-line services and your login details will be created. Once registered, you should be able to access the service within 1 hour of registration.

Appointments are available for GP consultations via our online booking system.  There is an option to view and cancel any future appointments already made.

At present only a 10 minute appointment can be booked online for a GP, therefore it is not advisable to use this service if you require longer than 10 minutes (i.e. driving medical, minor surgery or maternity booking).

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. 

Home Visits

If possible please try to telephone reception before 10.30am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Life Threatening - Go to A&E

In an EMERGENCY call 999.
If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999

Text Reminder Service

We have a texting service which allows you to recieve confirmation and reminders about your appointments.

If you would like to receive  text alerts please inform a member of our reception team.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Cancel An Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment.

Persistent defaulters maybe removed from the list.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Further Information