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ARRIVING AT THE SURGERY

FOR DISPENSARY RELATED ISSUES

GO TO DOOR BY FRONT HEDGE

  • Dropping off prescription - place request in box attached to inside of the door
  • Collecting prescription - ring the bell on the table just inside the room
  • Prescription queries - ring the bell on the table just inside the room

SAMPLES

IN FRONT FOYER

  • Place labelled and properly sealed samples in the box just inside the foyer.

ATTENDING APPOINTMENTS, GENERAL QUERIES or LETTER/FORMS

IN FRONT FOYER

  • Use intercom to talk to reception
  • NO FACE TO FACE APPOINTMENTS CAN BE BOOKED BY ATTENDING THE SURGERY

TELEPHONE SYSTEM UPDATE

 

Telephones are working. Option 1 will allow queuing up to 30 people.

Option 2 and 3 will only allow one person at a time. if the phone is in use it will cut you off. You will need to try again later.

 

Self-certification and fit notes

 

You can now self-certify for up to 28 days of sick leave.

This is for a limited period between 10th December 2021 and 26th January 2022.

This is to enable GP surgeries to focus on the vaccination and booster effort.

Further information can be found on the government website.

 

Hospital Waiting Times - Patient Helpdesk

The Covid19 pandemic has added to the strain on all NHS services. As a result of this, waiting list times for outpatient and specialist appointments and procedures have increased for everybody. 

 We appreciate that this can cause worry and uncertainty about when you will eventually receive an appointment.  The practice has no direct access to the hospital appointment lists.  

 If you have been referred by your GP/are waiting for :

  • An outpatient appointment
  • An appointment for hospital tests (eg scans)
  • A date for an operation or other treatment
  • A follow-up from your hospital team

 and you have a query about what is happening, please contact the Patient Helpdesk on 0800 048 5800. The helpdesk is open Monday to Friday from 9am to 5pm.

 Only call the practice if your condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.

 DoctorLink is our new online service where you

Access advice

Request appointments online

Sign-up is simple and you can create an account here:

https://app.doctorlink.com/orchardsurgery/register

 

The symptom assessment will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

If your outcome indicates that an appointment is required at your GP Practice, you simply click on the "request an appointment" button.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

 

Welcome to Orchard Surgery

The practice is located in the beautiful village of Melbourn, just a few miles from Royston and the historic city of Cambridge.

The practice has 4 GP consulting rooms, 2 nurse treatment rooms plus 2 general treatment rooms.  Our rooms are spacious and well lit. 

Our consulting rooms are colour coded and well signposted.

 

Opening Times

Please select a site

Extra Routine Appointments

In response to patient demand the CCG (NHS) has commissioned the provision of extra routine appointments after 18:30 weekday evenings and during the day on Saturday and Sunday.

Bookable through reception these Routine appointments are available at Comberton  Surgery, Nuffield Road  Surgery or Royston Health Centre and will be with trained clinical staff who have access to your full medical records.

Your Data Matters to the NHS

You can choose whether your confidential patient information is used for research and planning. To find out more visit

nhs.uk/your-nhs-data-matters

NHS Friends and Family