Repeat Prescriptions

All requests for repeat medication will take 3 working days to process.

When you put your medication request in it will be ready as follows:

Monday: Friday
Tuesday: Monday
Wednesday: Tuesday
Thursday: Wednesday
Friday: Thursday

Acute prescriptions have a turnaround of 5 working days. Please do not request a prescription for mediation that has not been prescribed for over a year – this will need a Dr’s appointment. Please check whether the medication is available over the counter, and purchase over the counter where possible.

In Person

When we are open: Patients can drop their repeat slip in the box located in the waiting room.
When we are closed: Drop your repeat slip in the post box currently on the door to the roadside entrance, with the required items clearly marked.

Use the NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

The simplest and quickest way to order your repeat medication is by using the NHS App which links directly to your Prescription record at the Practice.

DOWNLOAD THE NHS APP

Image of the NHS App

Order Online with SystmOnline

You can order your repeat prescription online using SystmOnline.

The simplest and quickest way to order your repeat medication is by using SystmOnline which links directly to your Prescription record at the Practice.

ORDER ONLINE

By Post

Send it to us remembering to enclose a stamped addressed envelope if you want us to post it back to you.

Please note we will NOT accept prescription requests over the telephone.

Our Dispensary

For the foreseeable future our hatch opening times are changing to the following:

Day	Morning	Afternoon
Day Monday	Morning 9:00am to 11:00am	Afternoon 3:00pm to 4:30pm
Day Tuesday	Morning 9:00am to 11:00am	Afternoon 3:00pm to 4:30pm
Day Wednesday	Morning 9:00am to 11:00am	Afternoon 3:00pm to 4:30pm
Day Thursday	Morning 9:00am to 10:00am	Afternoon 3:00pm to 4:00pm
Day Friday	Morning 9:00am to 11:00am	Afternoon 3:00pm to 4:00pm

Patient Enquires: Please bear with us as we recruit new staff for our dispensary - please see the revised opening times until further notice. We apologise for any inconvenience caused. If you have any medication queries, please choose option 3 from our telephone menu - our reception staff our not trained to answer those, and will be unable to help.

Please do not ask the receptionists about medication queries, they are not trained to answer those, and will be unable to help.

Dispensary Line Opening Times

Monday to Friday

We can supply medicines direct from our dispensary to all patients who live more than a mile, as the crow flies, from a chemist. Please check with the dispensers if you are unsure whether you are eligible.

Medication Reviews

Patients on repeat medication will be asked to see either a doctor, or practice nurse at least once a year to review these regular medications.

For medications on repeat you need to allow 3 full working days

For all other medication requests you need to allow up to five (5) working days.

If you have run out of your repeat medication, we will be able to provide you with a 7 day emergency supply, with the rest of the repeat available to you after 3 full working days. The emergency supply will be available after a GP has finished their clinic and reviewed your meds.

Prescription Delivery Service

A free Prescription delivery service is in operation for dispensing patients.

Operating on Tuesday and Friday a driver will travel around the Practice area to deliver prescriptions direct to patient’s homes.

Is this of interest?

If you are a registered patient with the Orchard Surgery
If you are a dispensing Patient
If you do not pay, or have prepaid for your prescriptions

An application form needs completing; this can be collected from the dispensary or printed out via the link below.

Any queries please contact a member of the management team at the Practice

Dispensary Delivery Application

Orchard Surgery